Frequently Asked Questions

Answers to Frequently Asked Questions

  • If you bought one of our products at a retail store and have a problem with it, contact the store where you purchased it.
  • If you placed an order on our website and are wondering when it will be shipped, all orders are shipped next business day Monday - Friday, weekend orders will ship on the following Monday.
  • If you've placed an order on any other third party retail site and have questions about your order, please contact customer service at the site where your order was placed.
  • We will provide customer support for any orders placed on this website only.
  • Why do you charge for shipping? We do not charge anything for shipping, however the United States Postal Service or UPS will deliver your package after you place an order and they charge for shipping which is calculated on our checkout page when you place your order. Just enter your address and both USPS and UPS will tell you how much they charge on the checkout page. Our website will collect that amount in addition to the cost of products you order and either USPS or UPS will bring you your package. Our apologies, we have no control over what the shipping company charges you to have a package delivered, but we have negotiated the lowest rates possible on behalf of our customers.